Guest Service Representative (Front Desk Agent)
You will bring joy and smooth service to our guests. You will be reporting to the FOM, Assist. FOM, Service Managers and work closely with all the operations departments, such as Housekeeping, Engineering, F&B teams, Sales & Marketing and reservations.
What we trust you with
Being able to smoothly check in and check out guests while paying attention to the guests' needs.
Thorough knowledge of hotel services and products. Mainly F&B - restaurant, bar and coffee shop concepts and menu.
Cooperating with all hotel departments to achieve one goal - to exceed the guest's expectations.
Knowing all the departmental and hotel SOPs. Compliance with company standards, yet still keeping your style.
Understanding and be able to answer all questions regarding the hotel, room categories and sales rates.
Work with price lists according to the revenue management strategy.
Maintain and develop contact with guests, and greet them, every time you see them passing through the lobby.
Active sale of other hotel services (mainly F&B) and up-sell of room types.
Complete knowledge of the Opera PMS.
Working knowledge of Microsoft Word, Excel and Outlook.
Participation in departmental meetings and training as requested by the hotel management.
Being a role model to the team and all hotel employees.
What makes you a match
Knowledge of the English language. Czech would be beneficial.
Customer Service skills on a high level.
Common sense, quick decision-making. Ability to work under pressure, handling guest complaints.
Energy and passion to work as per the business demand.
Passion for flawless service, tenacity, and the highest integrity and work ethic.
Deliver bespoke experiences for clients and employees.
You
Warm
Authentic
Connected to Food Culture
Pioneering
Conscious
What’s in it for you
Being part of a privately owned hotel collection with low hierarchies.
On-the-job training and development tailored to your needs.
Friends & Family Rates for overnight stays in our sister hotels (Vienna, Barcelona, Zagreb).
Uniform & its cleaning.
Free meals in our Staff Cafeteria whilst on duty.
F&B discount in a Restaurant, Bar and Coffee Shop.
Trial night for 2 with F&B Experience.
Pluxee benefit card contribution after 6 months of employment.
Pension contribution after 6 months of employment.
An extra week of vacation after 1 year of employment.
Reimbursement of the Prague transit pass after 1 year of employment.